Shipping and Returns
Shipping Policy
Shipping & Delivery
At NL Natalia Livramento, we are committed to ensuring your orders arrive quickly and safely. Below you’ll find information about our delivery times and what to expect when shopping with us.
Delivery Times
Domestic Orders (Brazil):
All orders are processed and shipped within [2] business days after payment confirmation.
Delivery times may vary between [3] to [5] business days, depending on your location and the shipping carrier selected.
International Orders:
For orders outside of Brazil, processing time is up to [3] business days.
International delivery times may vary between [10] to [12] business days, depending on the destination and customs procedures.
Processing & Shipping
Order Processing:
Once your order is received, it will be processed within [2] business days.
You’ll receive a confirmation email with shipping status updates and a tracking number as soon as your order is dispatched.
Order Tracking:
Use the tracking number provided to follow your order's status.
Tracking information will be available on the selected carrier’s website.
Important Notes
Holidays & Weekends:
Orders placed during holidays or weekends will be processed on the next business day.
Incorrect Addresses:
Please double-check your shipping address before completing your order.
We are not responsible for delays or lost packages caused by incorrect address information.
Need Help?
If you have any questions about your order status or need further assistance, don’t hesitate to contact our customer support.
We’re here to ensure your shopping experience is as smooth and satisfying as possible.
Return and Exchange Policy
Return & Exchange Policy – NL Natalia Livramento
At NL Natalia Livramento, our return and exchange policy is designed to ensure your shopping experience is smooth and satisfying.
If you’re not completely happy with your purchase, we’re here to help.
How It Works
Returns
If you need to return an item, please contact us for instructions.
We accept returns within 7 days of delivery, provided the item is in its original condition and has not been used.
Exchanges
To exchange a product, follow the same return process and choose a new item from our catalog.
Our team is ready to help you with the exchange process quickly and efficiently.
Refunds
Once we receive and inspect the returned item, we will issue a refund to your original payment method.
You’ll receive a confirmation email as soon as your refund has been processed.
Need Help?
We are committed to making this process as simple as possible and ensuring your complete satisfaction.
For more details or assistance, please contact our customer support team.